From mboxrd@z Thu Jan 1 00:00:00 1970 From: Brian Tinsley Subject: Re: when distros do not support official Marcelo kernels they are not being team players Date: Mon, 03 Feb 2003 20:35:02 -0600 Message-ID: <3E3F26D6.4070009@emageon.com> References: <20030131115333.GC15359@marowsky-bree.de> <3E3A67AE.4050601@namesys.com> <20030131122147.GE15359@marowsky-bree.de> <3E3A6D76.7080300@namesys.com> <86lm0xpmho.fsf@trasno.mitica> <3E3E7A95.1050908@namesys.com> <1044284001.15685.358.camel@tiny.suse.com> <3E3EBA3F.7060806@namesys.com> <1044300746.15684.428.camel@tiny.suse.com> <3E3EC7EC.8090005@namesys.com> <20030203203439.GA4251@marowsky-bree.de> <200302040224.h142OJa0030111@turing-police.cc.vt.edu> Mime-Version: 1.0 Content-Transfer-Encoding: 7bit Return-path: list-help: list-unsubscribe: list-post: Errors-To: flx@namesys.com List-Id: Content-Type: text/plain; charset="us-ascii"; format="flowed" To: Valdis.Kletnieks@vt.edu Cc: reiserfs-list@namesys.com Valdis.Kletnieks@vt.edu wrote: >On Tue, 04 Feb 2003 02:55:55 +0100, Matthias Andree said: > >>Well, "support" is something SuSE used to be MUCH better at. Unless you can talk to a maintainer directly, you're getting less than 33% of >>issues to feedback@suse.de past the defense line (aka 1st level support) through to people who do real work. I know that all costs money, but why >> >> > >The important question is, of course, what the *proper* disposition of the other 67% should be. Are the other 67% *also* real bugs, or are they >pilot error, RTFM/FAQ, "Oh that's already fixed in the patch we're about >to ship", etc etc? > > > I'll even weigh in here and bet anything that the other 67% can be disposed as garbage. As bad as 1st level support can often be in *any* organization, they more often than not serve their purpose and weed out the riff-raff. I'm still interested to hear what Chris and Lars (and whoever else) have to say to this :)