Re: Details [T20030829000A]

[support@ascentive.com]

[Your email ticket number:  T20030829000A]
[DO NOT REPLY TO THIS MESSAGE]

***************************************************************************************************************
Greetings from Ascentive.com!

Thank you for contacting us.  We have received your request and will respond as soon as possible.

A MESSAGE FOR YOU:
Remember, this is just an AUTOMATED reply to acknowledge that Ascentive has received your message.  This e-mail is NOT your answer.  This was sent to you only to CONFIRM that we do have your important email message and we will answer it as just soon as we can!

EMAIL LOAD STATUS:
Due to recent media coverage, we are experiencing an unexpected volume of inbound email messages that may cause a delay in responding to your letter.  We are doing everything we can to get to your message and answer it as efficiently as possible.  Please help us by:
- Searching our self-help guides at our online support center first.
- Waiting for a response from our support team before sending additional messages.
- Sending as much information as possible about you, your order information, and the nature of the problem at hand (what you tried already, where you are stuck, etc.).
- Being patient!  We have your message and will be replying as soon as humanly possible.


PLEASE, DO NOT REPLY TO THIS MESSAGE.

***************************************************************************************************************

Your email request has been given a ticket number of T20030829000A.  If you send us any further messages about this issue, please be sure the ticket number is included in the subject line of the message on the email form.  The email form is located at http://www.ascentive.com/support

We look forward to reading your message and reviewing your request for help.  We strive to answer all support issues as quickly as possible.  Most emails are answered within 24 hours on business days, but many are answered even sooner.  However, on certain days we might experience an unusually high amount of support requests.  We ask you to bear with us as we promise to answer your request in the order we received it (see above for LOAD STATUS).

Our business hours are Monday through Friday, 9am to 5pm EST (this means that an answer to your email sent to us on the weekend (or right before the weekend) may not be answered until Monday or Tuesday.  Please rest assured that we do have your message and we will get to it as soon as possible!).

If you have a question about purchasing, you may find your answer on our web site at http://www.ascentive.com/download

For help with downloading, installing, and using your Ascentive software, you may also find the answer to your inquiry on our support page at:
http://www.ascentive.com/support

Again, thanks for contacting Ascentive.  Someone will be getting back to you very soon!

Sincerely,
Ascentive Support