Re: Private driver support emails should be avoided.

[Erik Mouw <erik@harddisk-recovery.com>]

On Fri, Aug 04, 2006 at 10:46:03AM -0400, Jes Sorensen wrote:
> >>>>> "Jeff" == Jeff Garzik <jeff@garzik.org> writes:
> 
> Jeff> Just a reminder to folks out there...  Don't send private driver
> Jeff> support emails.
> 
> Jeff> I receive a lot of email.  A lot.  Not as much as Linus or
> Jeff> Andrew probably, but still sizable.  And quite regularly, I will
> Jeff> receive a private email asking for help on a SATA or net driver
> Jeff> problem.  The poster will include various details on their
> Jeff> problem, and ask for help debugging the problem.  While the
> Jeff> email will indeed be skimmed -- looking at a mass of bug
> Jeff> reports, one can better detect patterns -- the people seeking
> Jeff> support privately will almost NEVER RECEIVE A RESPONSE.
> 
> Very sane - I get some of it too, though less so these days :)
> 
> What about writing this up and sticking it under
> Documentation/Reporting-Bugs or something so there's an easy reference
> to it?

The question came up on the linux-arm-kernel list as well. In

  http://lists.arm.linux.org.uk/pipermail/linux-arm-kernel/2006-August/035259.html

Daniel Jacobowitz came up with this URL which could be uses as a
starting point:

  http://www.eyrie.org/~eagle/faqs/questions.html


Erik

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