From mboxrd@z Thu Jan 1 00:00:00 1970 From: Erik Mouw Subject: Re: Private driver support emails should be avoided. Date: Fri, 4 Aug 2006 17:41:47 +0200 Message-ID: <20060804154146.GM31998@harddisk-recovery.com> References: <44C3F2C6.5010001@garzik.org> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Return-path: Received: from dtp.xs4all.nl ([80.126.206.180]:7549 "HELO abra2.bitwizard.nl") by vger.kernel.org with SMTP id S1161252AbWHDPlt (ORCPT ); Fri, 4 Aug 2006 11:41:49 -0400 Content-Disposition: inline In-Reply-To: Sender: linux-ide-owner@vger.kernel.org List-Id: linux-ide@vger.kernel.org To: Jes Sorensen Cc: Jeff Garzik , "linux-ide@vger.kernel.org" , Linux Kernel , Netdev List On Fri, Aug 04, 2006 at 10:46:03AM -0400, Jes Sorensen wrote: > >>>>> "Jeff" == Jeff Garzik writes: > > Jeff> Just a reminder to folks out there... Don't send private driver > Jeff> support emails. > > Jeff> I receive a lot of email. A lot. Not as much as Linus or > Jeff> Andrew probably, but still sizable. And quite regularly, I will > Jeff> receive a private email asking for help on a SATA or net driver > Jeff> problem. The poster will include various details on their > Jeff> problem, and ask for help debugging the problem. While the > Jeff> email will indeed be skimmed -- looking at a mass of bug > Jeff> reports, one can better detect patterns -- the people seeking > Jeff> support privately will almost NEVER RECEIVE A RESPONSE. > > Very sane - I get some of it too, though less so these days :) > > What about writing this up and sticking it under > Documentation/Reporting-Bugs or something so there's an easy reference > to it? The question came up on the linux-arm-kernel list as well. In http://lists.arm.linux.org.uk/pipermail/linux-arm-kernel/2006-August/035259.html Daniel Jacobowitz came up with this URL which could be uses as a starting point: http://www.eyrie.org/~eagle/faqs/questions.html Erik -- +-- Erik Mouw -- www.harddisk-recovery.com -- +31 70 370 12 90 -- | Lab address: Delftechpark 26, 2628 XH, Delft, The Netherlands