Re: RAID5 drive failure, please verify my commands

[Derek Piper <derek.piper@gmail.com>]

Since we're on the subject of RMA'ing hard drives, I have this
question: I have a Seagate drive that during the course of running dd
if=/dev/zero (a simple write-test I've done on all the 4 drives I am
planning on using in my RAID1 set-up) on it has been shown to have
errors (Drive Ready, Seek Complete .. blah blah). I used smartctl to
have a look at the information the drive is giving and to get it to
run a self-test. It apparently has reallocated 136 sectors, has 3
uncorrectable sector errors and failed the read part of the short
self-test with 90% to go. It says its health status is 'PASSED'
though. 2 of the other drives have just a couple of errors and
reallocated sectors, and one has never had an error.

My question is this, to you knowledgable people, should I RMA it or do
disk mfrs only replace drives if they are really DEAD? It's under
warranty until June. Since I've never done it before I thought I'd
ask, I'm thinking yes. The chick at Seagate kept telling me how to do
the RMA process  when I was asking if a few unrecoverable sectors were
covered. Has anyone RMA'd a drive only to have it sent back with 'nah,
it's working fine'?

Opinions are appreciated by anyone. Anyone that's dealt with Seagate,
all the better :)

Thanks,

Derek

On Mon, 17 Jan 2005 23:53:15 +0000, Robin Bowes
<robin-lists@robinbowes.com> wrote:
> Mike Hardy wrote:
> >
> >
> > Gerd Knops wrote:
> >
> >> Hello all,
> >>
> >> One of the dreaded Maxtor SATA drives in my RAID5 failed, after just 3
> >> months of light use. Anyhow I neither have the disk capacity nor the
> >> money to buy it to make a backup. To make sure I do it correctly,
> >> could you folks please double-check my intended course of action? I
> >> would really appreciate that.
> >
> >
> > Failed how? I have tons and tons of Maxtor drives in service, and only
> > one actually had a complete failure (verified by their utility, which is
> > present on some bootable CD I got called "UltimateBootDisk").
> 
> Mike,
> 
> When one of my drives fails I test it with the Maxtor Powermax tool -
> it's this tool that is confirming that the drive(s) is(are) dieing.
> 
> The only saving grace is the three-year warranty.
> 
> R.
> --
> http://robinbowes.com
> 
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-- 
Derek Piper - derek.piper@gmail.com
http://doofer.org/