From mboxrd@z Thu Jan 1 00:00:00 1970 From: Matt Domsch Subject: Re: Where to post actual h/w issue questions? Date: Wed, 1 Sep 2004 08:06:44 -0500 Sender: linux-scsi-owner@vger.kernel.org Message-ID: <20040901130644.GB5621@lists.us.dell.com> References: <6.1.0.6.1.20040901085756.00b37330@localhost> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Return-path: Received: from lists.us.dell.com ([143.166.224.162]:46453 "EHLO lists.us.dell.com") by vger.kernel.org with ESMTP id S266473AbUIANG7 (ORCPT ); Wed, 1 Sep 2004 09:06:59 -0400 Content-Disposition: inline In-Reply-To: <6.1.0.6.1.20040901085756.00b37330@localhost> List-Id: linux-scsi@vger.kernel.org To: John Mason Cc: linux-scsi@vger.kernel.org On Wed, Sep 01, 2004 at 09:00:33AM -0300, John Mason wrote: > > I joined the list last week and most of the discussion here seems to be > related to patches to various drivers and kernels. I've only seen one post > other than my own about a hardware or driver failure (on a Dell with > megaraid), so is there another list I should be asking on? Hardware failures are best handled by the tech support organization of the company who you purchased the hardware from. If it's not truly a hardware failure, but an interaction of their device driver with the hardware, and the driver is part of the standard kernel.org kernels, then sure, this list is a good place to ask. megaraid is a good example. The driver is developed and discussed on this list, anything about the driver is fair game on this list. But most people on this list don't have megaraid hardware, so if it's hardware specific, and the LSI guys don't answer immediately, and its a failure of a "supported" product, you'll need to contact their technical support org. Thanks, Matt -- Matt Domsch Sr. Software Engineer, Lead Engineer Dell Linux Solutions linux.dell.com & www.dell.com/linux Linux on Dell mailing lists @ http://lists.us.dell.com