Re: Dell/Adaptec PERC3/Di crashes, even with kernel 2.4.25 and aacraid 1.1.5

[Jason Harrop <jharrop@speedlegal.com>]

Hello Mark

Thanks for your detailed reply

My reasoning in reporting it here and on RH bugzilla was as follows:

1.  As you'd be well aware Matt Domsch has wound up the dell linux-aacraid-devel 
list, so that's why i posted to linux-scsi

2. .. but since it appears Dell should be working to resolve this, i still 
wanted them to be aware of it (hence post to linux-poweredge).  Yes, i guess i 
could try Dell technical support, but i wanted to exhaust other possibilities 
first, and wonder how easily i'll be able to get someone who knows/cares about 
this problem?

3.  I reported to RH bugzilla mainly for the benefit of people reading that who 
are interested in datapoints which may help them to understand why they are 
experiencing this or a similar problem, and what resolutions have been tried.  I 
certainly found RH bugzilla useful (even if I'm still suffering).

I'm sorry that reporting it in two places put you out by giving you 2 places to 
respond to it.

Do you think i should report it to Adaptec technical support?  I'd expect them 
to tell me to talk to Dell.

Dell technical support will be my next step, as you suggest.

thanks,

Jason




Salyzyn, Mark wrote:
> Is there a reason that you reported this same report to RH bugzilla,
> linux-scsi, linux-poweredge and not to Dell or Adaptec technical
> support?
> 
> Your Firmware has hung solid (the driver can not do anything about it
> ...). Please confirm that the 1.1.5 driver is loaded (cat
> /proc/scsi/aacraid/?) to be sure it is loaded (but the default 2.4.25
> driver does not report SCSI bus appears hung, so I am just covering the
> bases). It is unlikely either driver could mitigate the problem, the
> 1.1.5 driver will do better on this Firmware (3170) only because of the
> heightened priority within the Firmware to perform an internal Cache
> Flush and appear reticent for a short duration as a result.
> 
> I had a desire to send you an instrumented driver reporting the Adapter
> Health in more details, but since your driver did not report any `health
> check' problems ("Host adapter appears dead" message), I fear that this
> driver will just report the same.
> 
> You may be able to get more details about why the Adapter or SCSI bus is
> hung on your system by commenting out the AAC_DETAILED_STATUS_INFO line
> in aacraid.h line 43 of the aacraid 1.1.5 driver. There is probably a
> set of reports just prior to the failure that may indicate which target
> is the problem.
> 
> I strongly urge you to report your problem to Dell technical support.
> They also have an Adaptec Firmware engineer embedded on staff to try to
> trace this problem down. In addition, their technical support staff may
> be able to trace your problem down to other possible sources (one cause
> that pops up often with similar symptoms is a bad power supply or power
> supply connector). The appearance of this problem getting worse on
> additional samples may be a set of deteriorating hardware.
> 
> Sincerely -- Mark Salyzyn
> 
> -----Original Message-----
> From: linux-scsi-owner@vger.kernel.org
> [mailto:linux-scsi-owner@vger.kernel.org] On Behalf Of Jason Harrop
> Sent: Monday, April 12, 2004 12:48 AM
> To: linux-scsi@vger.kernel.org; linux-poweredge@dell.com
> Subject: Dell/Adaptec PERC3/Di crashes, even with kernel 2.4.25 and
> aacraid 1.1.5
> 
> Crashed again :(
> 
> It seems that the problem occurs when the cron daily jobs run.  It looks
> 
> like the system survived the cron daily job on April 11, but not April
> 12.
> 
> Its only since i upgraded to kernel 2.4.25 and aacraid 1.1.5 that i've 
> started to get anything like this in the logs.
> 
> Apr 11 04:02:01 promo syslogd 1.4.1: restart.
> Apr 12 04:03:02 promo kernel: aacraid: Host adapter reset request. SCSI 
> hang ?
> Apr 12 04:04:02 promo kernel: aacraid: SCSI bus appears hung
> Apr 12 04:04:12 promo kernel: scsi: device set offline - command error 
> recover failed: host 0 channel 0 id 0 lun 0
> Apr 12 04:04:12 promo kernel:  I/O error: dev 08:03, sector 20185272
> Apr 12 04:04:12 promo kernel:  I/O error: dev 08:03, sector 20185288
> Apr 12 04:04:12 promo kernel:  I/O error: dev 08:03, sector 20185304
> Apr 12 04:04:12 promo kernel:  I/O error: dev 08:03, sector 20185320
> Apr 12 04:04:12 promo kernel:  I/O error: dev 08:03, sector 20447272
> 
> # ls /etc/cron.daily/
> 00-logwatch  0anacron  inn-cron-expire  logrotate  makewhatis.cron  rpm 
>   slocate.cron  tmpwatch
> 
> 
> 
> Any ideas what I should try next?
> 
> thanks,
> 
> Jason
> 
> 
> 
> 
> 
> Jason Harrop wrote:
> 
>>Dell 2650 BIOS A15
>>PERC3/Di firmware 3170
>>ext3 filesystem
>>
>>It crashed less than 2 days after rebooting, which is less uptime than
> 
> 
>>with RedHat kernel 2.4.18-14smp
>>
>>See below for contents of log.
>>
>>cheers,
>>
>>Jason
>>
>>--------------
>>
>>Apr 10 04:03:51 promo kernel: aacraid: Host adapter reset request.
> 
> SCSI 
> 
>>hang ?
>>Apr 10 04:04:51 promo kernel: aacraid: SCSI bus appears hung
>>Apr 10 04:05:01 promo kernel: aacraid: Host adapter reset request.
> 
> SCSI 
> 
>>hang ?
>>Apr 10 04:06:01 promo kernel: aacraid: SCSI bus appears hung
>>Apr 10 04:06:11 promo kernel: aacraid: Host adapter reset request.
> 
> SCSI 
> 
>>hang ?
>>Apr 10 04:07:11 promo kernel: aacraid: SCSI bus appears hung
>>Apr 10 04:07:21 promo kernel: aacraid: Host adapter reset request.
> 
> SCSI 
> 
>>hang ?
>>Apr 10 04:08:21 promo kernel: aacraid: SCSI bus appears hung
>>Apr 10 04:08:31 promo kernel: aacraid: Host adapter reset request.
> 
> SCSI 
> 
>>hang ?
>>Apr 10 04:09:31 promo kernel: aacraid: SCSI bus appears hung
>>Apr 10 04:09:41 promo kernel: aacraid: Host adapter reset request.
> 
> SCSI 
> 
>>hang ?
>>Apr 10 04:10:41 promo kernel: aacraid: SCSI bus appears hung
>>Apr 10 04:10:51 promo kernel: aacraid: Host adapter reset request.
> 
> SCSI 
> 
>>hang ?
>>Apr 10 04:15:31 promo kernel: aacraid: SCSI bus appears hung
>>Apr 10 04:15:31 promo kernel: aacraid: Host adapter reset request.
> 
> SCSI 
> 
>>hang ?
>>Apr 10 04:15:31 promo kernel: aacraid: SCSI bus appears hung
>>Apr 10 04:15:31 promo kernel: aacraid: Host adapter reset request.
> 
> SCSI 
> 
>>hang ?
>>Apr 10 04:15:31 promo kernel: aacraid: SCSI bus appears hung
>>:
>>Apr 10 04:15:31 promo kernel: aacraid: Host adapter reset request.
> 
> SCSI 
> 
>>hang ?
>>Apr 10 04:15:31 promo kernel: aacraid: SCSI bus appears hung
>>Apr 10 04:15:31 promo kernel: scsi: device set offline - command error
> 
> 
>>recover failed: host 0 channel 0 id 0 lun 0
>>Apr 10 04:15:31 promo kernel: SCSI disk error : host 0 channel 0 id 0 
>>lun 0 return code = 6000000
>>Apr 10 04:15:31 promo kernel:  I/O error: dev 08:03, sector 11014520
>>Apr 10 04:15:31 promo kernel:  I/O error: dev 08:03, sector 12058624
>>Apr 10 04:15:31 promo kernel:  I/O error: dev 08:03, sector 12058856
>>:
>>Apr 10 04:15:31 promo kernel:  I/O error: dev 08:03, sector 39846008
>>Apr 10 04:15:31 promo kernel:  I/O errev 08:03, sector 262368
>>:
>>Apr 10 04:15:31 promo kernel:  I/O error: dev 08:03, sector 19398840
>>Apr 10 04:15:31 promo kernel:  I/O error: dev 08:03, sector 19398856
>>Apr 10 04:15:31 promo kernel:  I/O error: dev 0 sector 9464
>>Apr 10 04:15:31 promo kernel:  I/O error: dev 08:03, sector 74856
>>
>>
> 
> 
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