[Bug 176951] boot fails unless acpi=off Acer Travelmate X-349

[Bug 176951] boot fails unless acpi=off Acer Travelmate X-349

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https://bugzilla.kernel.org/show_bug.cgi?id=176951

Len Brown <lenb@kernel.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
          Component|Config-Tables               |Other
           Assignee|acpi_config-tables@kernel-b |scsi_drivers-other@kernel-b
                   |ugs.osdl.org                |ugs.osdl.org
            Product|ACPI                        |SCSI Drivers

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mus.svz@gmail.com changed:

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                 CC|                            |mus.svz@gmail.com

--- Comment #6 from mus.svz@gmail.com ---
I can confirm this issue on my Acer Swift 3 Model SF314-51-59RF. Arch Linux x64
with kernel 4.8.11 and 4.9.rc7 hang with a black screen on boot.

However, I can also confirm some reports from this acer thread that this seems
to be a x64 specific issue:

https://community.acer.com/t5/Swift-Spin-S-and-R-Series/Ubuntu-on-Swift-3-SF314-51-74FW-black-screen-after-menu-on-Live/td-p/464481/highlight/true/page/3

I'm typing this from a perfectly fine working Fedora 25 32-Bit Live system with
kernel 4.8.6. The x64 version hangs on boot just like Arch Linux.

btw, there is no BIOS update available for the Swift 3 yet (BIOS version 1.05).

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--- Comment #7 from mus.svz@gmail.com ---
Update:

It seems like this was partly fixed by BIOS upgrade 1.07 (only available via
Windows Update).

Fedora x64 and Ubuntu x64 are confirmed to boot after the BIOS upgrade (see the
mentioned acer community thread).

However, Arch Linux x64 still doesn't boot and I haven't figured out the
difference yet. Arch has kernel 4.8.11 while Fedora boots fine with 4.8.6 and
4.8.13, so I doubt it's the kernel version.

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Martin Goyot <martin@piwany.com> changed:

           What    |Removed                     |Added
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                 CC|                            |martin@piwany.com

--- Comment #8 from Martin Goyot <martin@piwany.com> ---
I confirm, I have this exact same problem with TravelMate X349-M.

Fedora 25 32-Bit Live system working, but impossible to boot the x64 version,
black frozen screen after boot menu.

I cannot confirm for the BIOS update because of course I don't have windows
anymore so I don't know how I will install it...

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--- Comment #9 from Martin Goyot <martin@piwany.com> ---
Can now confirm. Updated Bios, can now run the x64 version.

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--- Comment #10 from mus.svz@gmail.com ---
Created attachment 248381
  --> https://bugzilla.kernel.org/attachment.cgi?id=248381&action=edit
Kernel Panic Arch Linux x64 kernel 4.9

Attached is a kernel panic I get with Arch Linux x64 and kernel 4.9.
Unfortunately I can't get the whole stack trace. I tried to up the resolution
with the vga= parameter but then the screen stays black. I actually got it to
boot once, but had no other success after 10 other tries.

The stacktrace looks very similiar to Bug 58201 (comment 20 on this bug also
mentions the same problem with vga=).

Since Fedora and Ubuntu are fixed by the BIOS upgrade but Arch Linux still
doesn't boot, I guess this may be related to different kernel configs? Any
hints on which configs could affect this?

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--- Comment #11 from Zhang Rui <rui.zhang@intel.com> ---
please check if the latest upstream kernel works for you or not.
If yes, I will close this bug as the original bug has been fixed by BIOS
upgrade, and the arch linux 4.9 kernel issue sounds like a Distro problem to
me.

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--- Comment #12 from Zhang Rui <rui.zhang@intel.com> ---
(In reply to Zhang Rui from comment #11)
> please check if the latest upstream kernel works for you or not.
> If yes, I will close this bug as the original bug has been fixed by BIOS
> upgrade, and the arch linux 4.9 kernel issue sounds like a Distro problem to
> me.
If no, please also check upstream 4.8 kernel to see if this is a upstream
kernel regression and use git bisect to find out the offending commit.

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matteo.terruzzi@gmail.com changed:

           What    |Removed                     |Added
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                 CC|                            |matteo.terruzzi@gmail.com

--- Comment #13 from matteo.terruzzi@gmail.com ---
I'm reporting the same problem with Acer Travelmate X349-M, BIOS v1.07, 64bit
in all tests.

Also, I can get to the login prompt of gdm with everything working good
(including battery status, touchpad, wifi, special keys...) using Arch Linux
with replaced Kernel 4.10r1 from Ubuntu distribution and `acpi=force
acpi_osi='!Windows 2012'`,
but (unless acpi=off) it freezes on black screen just after successfull login
(the same with GNOME, GNOME Classic, GNOME Xorg).

Tried Kernel 4.0.9 from Ubuntu with acpi on, and it worked good for 10 minutes
on GNOME, but then stopped and didn't work at all for the following tries.
Tried Kernel 4.4.0: acpi=off, login ok; acpi on, crash with stack traces at
boot, behavior similar to 4.0.9.
Also note that Ubuntu 16.10 Live official image (linux-image-4.8.0-22-generic)
works perfectly.

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--- Comment #14 from matteo.terruzzi@gmail.com ---
I now report complete functionality and stability with kernel linux-grsec
4.8.15.r201612151923-1 from Arch Linux community repository.

Also, in order to fix a different problem, I have always put in mkinitcpio.conf
the following: MODULES="crc32_generic crc32-pclmul libcrc32c crc32c_generic
crc32c-intel"

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--- Comment #15 from mus.svz@gmail.com ---
I just made an actual Arch Linux Installation instead of just trying to boot
the USB device - and on the installation everything works fine, including the
standard kernel (4.8.3 and 4.9.0) without any acpi parameters.

The kernel on my USB image and the installed kernel (both 4.8.3) even have the
same md5sum, but the USB one doesn't boot while the installed system works
fine. They also have the same bootloader (systemd-boot).

So for some reason this problem only happens on Arch Linux kernels and only
when booted via USB...!?

I'm gonna try the latest upstream kernel and bisect it...

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--- Comment #16 from mus.svz@gmail.com ---
Created attachment 250411
  --> https://bugzilla.kernel.org/attachment.cgi?id=250411&action=edit
dmesg with ACPI errors (kernel 4.10rc2)

Bisecting this is really frustrating because it randomly works in different
combinations, depending on whether UEFI or Legacy boot is enabled in BIOS and
whether you boot via USB or SSD and sometimes pure chance...

The good(?) news is: kernel 4.10rc2 boots in almost all circumstances. But the
only combination that is actually stable is the same one that already works
with 4.8 and 4.9: booting with legacy mode enabled from the internal SSD.

When I boot 4.10rc2 with UEFI mode enabled in BIOS or via USB, the system
doesn't hang like with previous kernels. Instead I get quite a few ACPI errors
and the system manages to boot completely most of the time, but freezes
completely after a few seconds.

The full dmesg is attached. This is with UEFI mode enabled in BIOS and booting
4.10rc2 from the internal SSD. Hopefully the ACPI warnings and errors help
narrow this down...

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Dmitry Sysoletin <dmitry.sysoletin@gmail.com> changed:

           What    |Removed                     |Added
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                 CC|                            |dmitry.sysoletin@gmail.com

--- Comment #17 from Dmitry Sysoletin <dmitry.sysoletin@gmail.com> ---
Created attachment 253181
  --> https://bugzilla.kernel.org/attachment.cgi?id=253181&action=edit
Stacktrace screenshot 1

Screenshot of hung kernel 4.10.0-rc5

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--- Comment #18 from Dmitry Sysoletin <dmitry.sysoletin@gmail.com> ---
Created attachment 253191
  --> https://bugzilla.kernel.org/attachment.cgi?id=253191&action=edit
Stacktrace screenshot 2

Another 4.10.0-rc5 fail

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--- Comment #19 from Dmitry Sysoletin <dmitry.sysoletin@gmail.com> ---
(In reply to Zhang Rui from comment #11)
> please check if the latest upstream kernel works for you or not.
> If yes, I will close this bug as the original bug has been fixed by BIOS
> upgrade, and the arch linux 4.9 kernel issue sounds like a Distro problem to
> me.

I'am checked 4.10.0-rc5, and have about one successful reboot for 10 reboot
attempts. I have 2 different types of fail - most often it happens about at 0.5
second uptime, but I catched another failure on ~24 second (screenshots
attached).
System is 64-bit, booting with legacy mode, BIOS updated to 1.07 (it seems like
switching legacy <-> UEFI don't make sense). Sometimes I able to boot, if I
press F2 at power-up moment, enter EFI-shell, press ctrl+alt+del - seems like
this increasing boot chances.
I tried with acpi=ht also, but this don't changes behaviour.


I'am able to boot ubuntu with 4.2 kernel from liveusb - and I see messages that
some people able to run other distros. That distros use vanilla kernel, or have
some patches? I guess ubuntu not using vanilla kernel - there must be some
patches fixing/masking this issue.

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--- Comment #20 from Martin Goyot <martin@piwany.com> ---
A new Bios update is available on Acer's website:
https://www.acer.com/ac/en/GB/content/support-product/6917?b=1

v1.08 apparently. If anyone has tried it, does it solve the remaining problems?

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--- Comment #21 from Dmitry Sysoletin <dmitry.sysoletin@gmail.com> ---
(In reply to Martin Goyot from comment #20)
> A new Bios update is available on Acer's website:
> https://www.acer.com/ac/en/GB/content/support-product/6917?b=1
> 
> v1.08 apparently. If anyone has tried it, does it solve the remaining
> problems?

I tried it - and it not helps. Still have crashes at boot.

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Alan Welsh (itsallenergy@gmail.com) changed:

           What    |Removed                     |Added
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                 CC|                            |itsallenergy@gmail.com

--- Comment #22 from Alan Welsh (itsallenergy@gmail.com) ---
I can confirm the system does not boot unless either: a) passed with the
acpi=off parameter in legacy mode or, b) booted in UEFI mode.

As for (a): This issue is resolved with grsecurity kernel.

As for (b): UEFI cannot be used because all linux bootloaders fail to be
recognized by the firmware. There is not one distribution which boots after
installation. The bootloader never loads. Only receive error message "disk not
found" or something to that effect.

Acer swift 3 (bios 1.08)

All x64 flavors from: Ubuntu, Fedora, Gentoo, Arch, opensuse.

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Max (700ghz@gmail.com) changed:

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                 CC|                            |700ghz@gmail.com

--- Comment #23 from Max (700ghz@gmail.com) ---
I can confirm the bug on my Acer Swift 3 Model SF314-51 (bios 1.08).
I able to install just Mint 18.1. I found that it freezes when:
1. ~4 times of 5 when my machine start ups (boot logo/black screen); 
2. usually when chrome starts; 
3. when brightness changes very fast; 
4. when shut down.

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Alberto Tiboni (a.tiboni@gmail.com) changed:

           What    |Removed                     |Added
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                 CC|                            |a.tiboni@gmail.com

--- Comment #24 from Alberto Tiboni (a.tiboni@gmail.com) ---
I can confirm issue is still here: update bios at 1.08, nothing changed!

Tried Ubuntu and Lubuntu distro, 16.04, 16.10 and 17.04, both 64 and 32bits.

The only one that booted after installation was Lubuntu 16.04 32bit in legacy
mode, with grub without "quite splash" parameters.

but it works rarely: 9 on 10 times it produces a kernel panic on apci init.

Now I'm trying linux Mint, but i'm quite sure problem will be there too.

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--- Comment #25 from Alberto Tiboni (a.tiboni@gmail.com) ---
(In reply to Alberto Tiboni from comment #24)
> I can confirm issue is still here: update bios at 1.08, nothing changed!
> 
> Tried Ubuntu and Lubuntu distro, 16.04, 16.10 and 17.04, both 64 and 32bits.
> 
> The only one that booted after installation was Lubuntu 16.04 32bit in
> legacy mode, with grub without "quite splash" parameters.
> 
> but it works rarely: 9 on 10 times it produces a kernel panic on apci init.
> 
> Now I'm trying linux Mint, but i'm quite sure problem will be there too.



Hi there, found this
https://www.reddit.com/r/linuxmint/comments/5lu69k/installing_linux_mint_181_on_an_acer_swift_3/

don't know if can help, but at second install attempt the system is stable with
kernel 4.4.0-53-generic

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--- Comment #26 from Alan Welsh (itsallenergy@gmail.com) ---
[Arch system, Legacy mode, 64 bit]

Can now boot with the "mainline" kernel [4.12.0-rc5-mainline] as well as the
"hardened" kernel [4.11.6.a-1]. The latter is purposed as a replacement for the
grsecurity kernel.

Does this mean we can expect a working kernel for our machines from the various
distributions in the near future?

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--- Comment #27 from mus.svz@gmail.com ---
Can confirm, this seems to be fixed in 4.12-rc5 mainline (Arch Linux x64).
Machine boots and works fine now, even in UEFI mode.

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