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* [Bug 216696] New: Linux unusable upon plugging encrypted SanDisk Extreme 55AE USB 3.0 SSD, causes xHCI controller crash and drops USB keyboard/mouse
@ 2022-11-17  4:17 bugzilla-daemon
  2022-11-17 23:13 ` [Bug 216696] " bugzilla-daemon
                   ` (9 more replies)
  0 siblings, 10 replies; 11+ messages in thread
From: bugzilla-daemon @ 2022-11-17  4:17 UTC (permalink / raw)
  To: linux-scsi

https://bugzilla.kernel.org/show_bug.cgi?id=216696

            Bug ID: 216696
           Summary: Linux unusable upon plugging encrypted SanDisk Extreme
                    55AE USB 3.0 SSD, causes xHCI controller crash and
                    drops USB keyboard/mouse
           Product: IO/Storage
           Version: 2.5
    Kernel Version: 6.0
          Hardware: AMD
                OS: Linux
              Tree: Mainline
            Status: NEW
          Severity: blocking
          Priority: P1
         Component: SCSI
          Assignee: linux-scsi@vger.kernel.org
          Reporter: kylek389@gmail.com
        Regression: No

Created attachment 303189
  --> https://bugzilla.kernel.org/attachment.cgi?id=303189&action=edit
dmesg

Plugging in an encrypted 2TB SanDisk Extreme 55AE USB 3.0 Type-C SSD causes
xHCI controller crash and dropping USB keyboard/mouse and any other USB device
connected to the computer. dmesg gets spammed with following errors:

[    3.359704] sd 1:0:0:0: [sda] Sense Key : Data Protect [current] 
[    3.359706] sd 1:0:0:0: [sda] Add. Sense: Logical unit access not authorized
[    3.378662] sd 1:0:0:0: [sda] tag#2 FAILED Result: hostbyte=DID_OK
driverbyte=DRIVER_OK cmd_age=0s
[    3.378664] sd 1:0:0:0: [sda] tag#2 Sense Key : Data Protect [current] 
[    3.378666] sd 1:0:0:0: [sda] tag#2 Add. Sense: Logical unit access not
authorized
[    3.378667] sd 1:0:0:0: [sda] tag#2 CDB: Read(10) 28 00 00 00 00 00 00 00 08
00
[    3.378667] critical target error, dev sda, sector 0 op 0x0:(READ) flags 0x0
phys_seg 8 prio class 0

and finally:
[    8.371890] xhci_hcd 0000:0b:00.3: AMD-Vi: Event logged [IO_PAGE_FAULT
domain=0x0018 address=0xffcf0000 flags=0x0020]
[   13.669065] xhci_hcd 0000:0b:00.3: xHCI host not responding to stop endpoint
command.
[   13.669070] xhci_hcd 0000:0b:00.3: USBSTS: 0x00000005 HCHalted HSE
[   13.669074] xhci_hcd 0000:0b:00.3: xHCI host controller not responding,
assume dead
[   13.669086] xhci_hcd 0000:0b:00.3: HC died; cleaning up
[   13.669116] usb 4-3: cmd cmplt err -108
[   13.669119] usb 4-3: cmd cmplt err -108
[   13.669124] usb 3-2: USB disconnect, device number 2
[   13.669184] usb 4-3: USB disconnect, device number 2

Having the said drive plugged in when booting the Linux or booting a live usb
distro such as Fedora 37 causes the xHCI controller to crash and drops
important USB devices such as keyboard & mouse strangling the user from being
able to type or login to tty or DE.

SanDisk Extreme features a drive encryption, it works fine out of the box on
Windows or MacOS, it comes with its own read-only UDF partition where
unlock.exe resides that can be launched to unlock (decrypt) the drive revealing
a ~2TB exFAT partition.

Please see attached dmesg log file. If this is not the right subsystem to file
the bug let me know. I really would like to get my system booting Linux again
since I have the SanDisk Extreme plugged in 24/7. Thanks

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^ permalink raw reply	[flat|nested] 11+ messages in thread
end of thread, other threads:[~2026-02-25 23:26 UTC | newest]

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