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* ESI reply!! (MAYA44 datasheet request)
@ 2007-08-22  6:52 Piotr Makowski
  2007-08-22  7:05 ` Piotr Makowski
  2007-08-22 13:38 ` James Courtier-Dutton
  0 siblings, 2 replies; 11+ messages in thread
From: Piotr Makowski @ 2007-08-22  6:52 UTC (permalink / raw)
  To: alsa-devel, Paweł Wolniewicz

Hi Piotr,

thank you very much for your email.
The data sheet and information you request does not exist in any format that
we could provide and frankly, we are way too busy with our normal work to
prepare something like that in a way that would be of general use and would
resemble what you require in your request.
I am well aware of the general request and I know the text you sent us
pretty well ... I have seen it many times before in various versions,
usually copied via cut & paste and sent to us in one way or another ... and
actually I am a bit tired of it. Unfortunatly we believe that the text and
the way the request is sent to us is not really useful and not tailored at
all to the special requirements that are common in this industry (pro audio
/ higher level sound card manufacturers) and that make this industry very
different from your auverage computer component manufacturer. It's my
personal experience, following the ALSA developer community for years, that
this sort of basic cultural understanding is only slowly changing
step-by-step but at a much slower pace than it could happen. Unfortunatly
the majority of ALSA developers still seem to be "computer guys" and not
"music guys" ... causing all sorts of problems that won't help to resolve
the culture crash between the different parties. Most "music" companies work
in a different way than typical IT companies. Our business are much smaller,
and time of every single employee is extremly critical for us. I guess this
all may sound ignorant to you, but please understand that I know what I am
talking about to a pretty good extent (you can actually look up my name on
the ALSA site where I am listed under contributors -
http://www.alsa-project.org/main/index.php/ALSA_contributors - so I have
experience on both sides).
Again, we are happy to be in contact with the individual developer who is
actually doing the development. If you volunteer to do the development
yourself and/or if you know someone who would do it, please inform me and we
can go from there.
Please don't get me wrong, I understand what you want and where you are
coming from, but this direct contact with the developer is a basic
requirement for us - sorry.
Best regards,
Claus Riethmueller
Managing Director ESI Audiotechnik GmbH

^ permalink raw reply	[flat|nested] 11+ messages in thread
* Re: ESI reply!! (MAYA44 datasheet request)
@ 2007-08-22 15:22 Claus Riethmueller
  2007-08-22 16:03 ` Adrian McMenamin
                   ` (2 more replies)
  0 siblings, 3 replies; 11+ messages in thread
From: Claus Riethmueller @ 2007-08-22 15:22 UTC (permalink / raw)
  To: alsa-devel

Hi James,

please let me say first that I am not intending this as any personal comment
as I am pretty sure you are not the only person with similar thoughts about
the discussion.

Yet, I have to say that it is exactly the somewhat ignorant attitude that
turns us and quite a number of other vendors "off" in supporting the ALSA
developer community better. It is what I have refered to in my email to
Piotr that he cut & pasted to this mailing list (without asking for
permission btw.). I have been following the developments at ALSA since many
years now and worked with a number of different developers for different
products to get them working properly. Many of our products are supported
just fine under ALSA and both the developers and the users seemed to
appreciate that fact. Unfortunatly your comments show your obvious lack of
understanding about how some companies are working in this industry and what
sort of approach is needed by you guys to get better support from us. This
is why I used the term "culture crash" in my email.

> So, basically, ESI cannot help us.
> I am amazed that they can write any sort of driver without some sort of 
> datasheet.

Well ... frankly, it should not be your concern on how we are developing
drivers for our hardware designs (which are ours). What you wrote is a cheap
comment and I do not see how it could be an appropriate comment if you look
at everything what I wrote and not just the introduction. The way (format,
style and most important in our case: language) we store our internal
company data is no ones concern except mine and the concern of my employees.

We are not developing our products with the purpose to share this
information with others. It is not part of our business model. We are not a
chipset vendor and we are not making designs that other companies are
supposed to use or work with. Our data is used inside our company and
nowhere else. Every document that goes out to the public must go through a
process that is aprooved by a number of people, written by the actual
responsible person, in our case partially even translated into another
language by someone who is not an expert on the issue and only then could be
sent out. Unless we have to do that to achieve something we want to achieve,
we simply can't do that. This might be different with other companies you've
been in contact with (I saw you developed major parts of the drivers for
various Creative devices and can probably guess that this is where main
parts of your experience come from) where there are more people available
that could get and go through such tasks. I could now add information about
company and market sizes, etc. but that would make everything only more
complicated (that's the type of discussion that is nice in combination with
a few beers in a pub at some late evening ...).

What I did in the introduction of my email to Piotr was to mention this fact
about our situation without going into any details. I am probably saying
more about how our company works than what many other vendors ever would
disclose about themselve. I hoped it would help to improve the understanding
of "the other side". Your comments are disapointing and puzzle me a little
bit, but unfortunatly I have to say that I have expected something like this
from my past experience. Luckily not all ALSA contributors / developers
share your views as the fact that many of our products (as well as quite a
number of products from other vendors) are supported in ALSA at this moment
without having the document (you think) you need, speaks for itself I might
add.

> But I do know it does happen, because I have received datasheets that 
> were only written years after a particular sound card was first sold.
> I would like to stress, that the datasheet does not have to be perfect. 
> We would be quite happy if it has spelling mistakes in, and some wrongly 
> labeled registers.
> I have received datasheets from other manufactures where some engineer 
> has just scribbled some notes on the back of a piece of paper.

At least you acknowledge that this happens which I think is quite positive.
I am not saying that what you mention here resembles what goes on in our
company, but it is not that far from the actual situation. If you add that
our engineers are in Korea and make their notes mostly in Korea, you get a
little bit closer to the real picture. Of course we have documents but they
are not ready in any way that I would approove sending them out to the
public.

> Now, if ESI cannot even provide this, we should highlight ESI in RED in 
> the sound card matrix.

As you can guess, it was this sentence that prompted me to reply directly to
the list. In my opinion, your comment is unfair and simply ignoring major
parts of what I wrote in my mail to Piotr. I have shown a certain level of
commitment and your response basically tells me that you are not even
interested ... if more people would share your views, ALSA would have made
no development at all in the last 5 years I guess.

Our engineers are all happy to answer questions and provide assistance and
help if required. As I said, we are happy to be in contact with an
individual developer who is actually doing the development. It is a lot less
time consuming and for us a lot more simple (actually, I believe it is more
simple for the developer on the ALSA end as well but I realize some people
might disagree here).

I'm sorry if this long mail has distracted a few people from the daily
discussion about fixing bugs and improving code, but I am sure there are
enough people that understand where I am coming from and what I wrote here.
I do not want to start a long discussion here, so I also do not intend to
comment on the whole issue further on the mailing list. Contact me directly
and we can go from there (as I mentioned in my mail to Piotr).

Best regards,

Claus Riethmueller
Managing Director ESI Audiotechnik GmbH

^ permalink raw reply	[flat|nested] 11+ messages in thread

end of thread, other threads:[~2007-08-23  2:17 UTC | newest]

Thread overview: 11+ messages (download: mbox.gz follow: Atom feed
-- links below jump to the message on this page --
2007-08-22  6:52 ESI reply!! (MAYA44 datasheet request) Piotr Makowski
2007-08-22  7:05 ` Piotr Makowski
2007-08-22 13:38 ` James Courtier-Dutton
  -- strict thread matches above, loose matches on Subject: below --
2007-08-22 15:22 Claus Riethmueller
2007-08-22 16:03 ` Adrian McMenamin
2007-08-22 17:58   ` Rene Herman
2007-08-22 18:02 ` Pieter Palmers
2007-08-22 21:50 ` Takashi Iwai
2007-08-22 22:09   ` Rene Herman
2007-08-22 22:42     ` Takashi Iwai
2007-08-23  2:17       ` Tobin Davis

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