[Bug 99857] Radeon R7 M260/M265 *ERROR* amdgpu asic reset failed - Suspending notebook freezes it

[Bug 99857] Radeon R7 M260/M265 *ERROR* amdgpu asic reset failed - Suspending notebook freezes it

[bugzilla-daemon]

[-- Attachment #1.1: Type: text/plain, Size: 1220 bytes --]

https://bugs.freedesktop.org/show_bug.cgi?id=99857

            Bug ID: 99857
           Summary: Radeon R7 M260/M265 *ERROR* amdgpu asic reset failed -
                    Suspending notebook freezes it
           Product: DRI
           Version: XOrg git
          Hardware: x86-64 (AMD64)
                OS: Linux (All)
            Status: NEW
          Severity: normal
          Priority: medium
         Component: DRM/AMDgpu
          Assignee: dri-devel@lists.freedesktop.org
          Reporter: edersondisouza@hotmail.com

Created attachment 129735
  --> https://bugs.freedesktop.org/attachment.cgi?id=129735&action=edit
dmesg

Hi,

I have a Dell Inspiron with a Radeon R7 M260/M265 [Topaz XT] - as reported by
lspci, and I'm having problems after suspending it - by closing the lid and
opening it again - notebook freezes, so I need to reboot it.
Noticed some AMDGPU related errors on dmesg, which made me suspect of this
driver. And in fact, blacklisting it prevented freeze after suspending.
Attached is `dmesg`. Please let me know if there's something else I can do to
help.

Thanks for any help,

-- 
You are receiving this mail because:
You are the assignee for the bug.

[-- Attachment #1.2: Type: text/html, Size: 2634 bytes --]

[-- Attachment #2: Type: text/plain, Size: 160 bytes --]

_______________________________________________
dri-devel mailing list
dri-devel@lists.freedesktop.org
https://lists.freedesktop.org/mailman/listinfo/dri-devel

[Bug 99857] Radeon R7 M260/M265 *ERROR* amdgpu asic reset failed - Suspending notebook freezes it

[bugzilla-daemon]

[-- Attachment #1.1: Type: text/plain, Size: 248 bytes --]

https://bugs.freedesktop.org/show_bug.cgi?id=99857

--- Comment #1 from Nayan Deshmukh <nayan26deshmukh@gmail.com> ---
What is the kernel version that you are using?

-- 
You are receiving this mail because:
You are the assignee for the bug.

[-- Attachment #1.2: Type: text/html, Size: 1109 bytes --]

[-- Attachment #2: Type: text/plain, Size: 160 bytes --]

_______________________________________________
dri-devel mailing list
dri-devel@lists.freedesktop.org
https://lists.freedesktop.org/mailman/listinfo/dri-devel

[Bug 99857] Radeon R7 M260/M265 *ERROR* amdgpu asic reset failed - Suspending notebook freezes it

[bugzilla-daemon]

[-- Attachment #1.1: Type: text/plain, Size: 317 bytes --]

https://bugs.freedesktop.org/show_bug.cgi?id=99857

--- Comment #2 from Ederson <edersondisouza@hotmail.com> ---
In the `dmesg` attachment I've sent, I was using 4.9.8. I've just updated to
4.9.9 on Arch, and the issue is still here.

-- 
You are receiving this mail because:
You are the assignee for the bug.

[-- Attachment #1.2: Type: text/html, Size: 1172 bytes --]

[-- Attachment #2: Type: text/plain, Size: 160 bytes --]

_______________________________________________
dri-devel mailing list
dri-devel@lists.freedesktop.org
https://lists.freedesktop.org/mailman/listinfo/dri-devel

[Bug 99857] Radeon R7 M260/M265 *ERROR* amdgpu asic reset failed - Suspending notebook freezes it

[bugzilla-daemon]

[-- Attachment #1.1: Type: text/plain, Size: 459 bytes --]

https://bugs.freedesktop.org/show_bug.cgi?id=99857

--- Comment #3 from Nayan Deshmukh <nayan26deshmukh@gmail.com> ---
I am unable to reproduce the error that you are facing. I also have a dell
inspiron 5548, but it did not freeze on suspending with 4.9.9. You have a bios
which is more recent than what I have, so it could be a reason for this
problem.

Hope this helps.

-- 
You are receiving this mail because:
You are the assignee for the bug.

[-- Attachment #1.2: Type: text/html, Size: 1320 bytes --]

[-- Attachment #2: Type: text/plain, Size: 160 bytes --]

_______________________________________________
dri-devel mailing list
dri-devel@lists.freedesktop.org
https://lists.freedesktop.org/mailman/listinfo/dri-devel

[Bug 99857] Radeon R7 M260/M265 *ERROR* amdgpu asic reset failed - Suspending notebook freezes it

[bugzilla-daemon]

[-- Attachment #1.1: Type: text/plain, Size: 414 bytes --]

https://bugs.freedesktop.org/show_bug.cgi?id=99857

--- Comment #4 from copperly <aidancspendlove@gmail.com> ---
I have a Lenovo Ideapad 320-15abr with an AMD Radeon R7 M265 2 GB and whenever
I suspend in kubuntu 18.04 (what I had before) and more recently linux mint
cinnamon 19 it will freeze and display a very garbled screen.

-- 
You are receiving this mail because:
You are the assignee for the bug.

[-- Attachment #1.2: Type: text/html, Size: 1269 bytes --]

[-- Attachment #2: Type: text/plain, Size: 160 bytes --]

_______________________________________________
dri-devel mailing list
dri-devel@lists.freedesktop.org
https://lists.freedesktop.org/mailman/listinfo/dri-devel

[Bug 99857] Radeon R7 M260/M265 *ERROR* amdgpu asic reset failed - Suspending notebook freezes it

[bugzilla-daemon]

[-- Attachment #1.1: Type: text/plain, Size: 329 bytes --]

https://bugs.freedesktop.org/show_bug.cgi?id=99857

--- Comment #5 from Andrey Grodzovsky <andrey.grodzovsky@amd.com> ---
Your kernel is a bit old, please try a later kernel - 4.18 for example to see
if you still experience this sort of problem.

-- 
You are receiving this mail because:
You are the assignee for the bug.

[-- Attachment #1.2: Type: text/html, Size: 1193 bytes --]

[-- Attachment #2: Type: text/plain, Size: 160 bytes --]

_______________________________________________
dri-devel mailing list
dri-devel@lists.freedesktop.org
https://lists.freedesktop.org/mailman/listinfo/dri-devel

[Bug 99857] Radeon R7 M260/M265 *ERROR* amdgpu asic reset failed - Suspending notebook freezes it

[bugzilla-daemon]

[-- Attachment #1.1: Type: text/plain, Size: 399 bytes --]

https://bugs.freedesktop.org/show_bug.cgi?id=99857

--- Comment #6 from copperly <aidancspendlove@gmail.com> ---
I am running 4.15.0-33-generic, which is up to date with cinnamon's
repositories. Should I really try to upgrade? I beleive when I was on kubuntu
and having the same problem I was running 4.17 or 4.18.

-- 
You are receiving this mail because:
You are the assignee for the bug.

[-- Attachment #1.2: Type: text/html, Size: 1254 bytes --]

[-- Attachment #2: Type: text/plain, Size: 160 bytes --]

_______________________________________________
dri-devel mailing list
dri-devel@lists.freedesktop.org
https://lists.freedesktop.org/mailman/listinfo/dri-devel

[Bug 99857] Radeon R7 M260/M265 *ERROR* amdgpu asic reset failed - Suspending notebook freezes it

[bugzilla-daemon]

[-- Attachment #1.1: Type: text/plain, Size: 590 bytes --]

https://bugs.freedesktop.org/show_bug.cgi?id=99857

--- Comment #7 from Andrey Grodzovsky <andrey.grodzovsky@amd.com> ---
Well, your dmesg shows 4.9 kernel which is really old, so I would give a try.
If you still have it on 4.18 a new log can be more useful to look at. 
I think you can always just manually install *.deb packages on your system
without any distro upgrades.

Just try directly installing packages from here using sudo dpkg -i *.deb
http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.18/

-- 
You are receiving this mail because:
You are the assignee for the bug.

[-- Attachment #1.2: Type: text/html, Size: 1521 bytes --]

[-- Attachment #2: Type: text/plain, Size: 160 bytes --]

_______________________________________________
dri-devel mailing list
dri-devel@lists.freedesktop.org
https://lists.freedesktop.org/mailman/listinfo/dri-devel

[Bug 99857] Radeon R7 M260/M265 *ERROR* amdgpu asic reset failed - Suspending notebook freezes it

[bugzilla-daemon]

[-- Attachment #1.1: Type: text/plain, Size: 743 bytes --]

https://bugs.freedesktop.org/show_bug.cgi?id=99857

--- Comment #8 from copperly <aidancspendlove@gmail.com> ---
How did you get my dmesg? I never posted it (I signed up for bugzilla just so I
could add to this thread, I have never used this before) and I was wondeering
if upgrading the kernel before it has been tested by linux mint would there be
a high risk of breaking my system. I'm using this for school and I need it to
be stable.

here is my system info as supplied by the "system info" app
https://docs.google.com/document/d/19_EjAlX9rYrC-yc5zgImLRPaHlZTFl5IJeFy1NJ90OM/edit?usp=sharing

(I am willing to send more command outputs if needed)

-- 
You are receiving this mail because:
You are the assignee for the bug.

[-- Attachment #1.2: Type: text/html, Size: 1719 bytes --]

[-- Attachment #2: Type: text/plain, Size: 160 bytes --]

_______________________________________________
dri-devel mailing list
dri-devel@lists.freedesktop.org
https://lists.freedesktop.org/mailman/listinfo/dri-devel

[Bug 99857] Radeon R7 M260/M265 *ERROR* amdgpu asic reset failed - Suspending notebook freezes it

[bugzilla-daemon]

[-- Attachment #1.1: Type: text/plain, Size: 437 bytes --]

https://bugs.freedesktop.org/show_bug.cgi?id=99857

--- Comment #9 from Andrey Grodzovsky <andrey.grodzovsky@amd.com> ---
What i meant is i looked at the dmesg which was already attached to the ticket.
Anyway, as I said, even 4.15 is a bit old, so I would advise to give a try to
latest kernel. And if the problem is still there obviously attach dmesg.

-- 
You are receiving this mail because:
You are the assignee for the bug.

[-- Attachment #1.2: Type: text/html, Size: 1301 bytes --]

[-- Attachment #2: Type: text/plain, Size: 160 bytes --]

_______________________________________________
dri-devel mailing list
dri-devel@lists.freedesktop.org
https://lists.freedesktop.org/mailman/listinfo/dri-devel

[Bug 99857] Radeon R7 M260/M265 *ERROR* amdgpu asic reset failed - Suspending notebook freezes it

[bugzilla-daemon]

[-- Attachment #1.1: Type: text/plain, Size: 368 bytes --]

https://bugs.freedesktop.org/show_bug.cgi?id=99857

--- Comment #10 from copperly <aidancspendlove@gmail.com> ---
I downloaded kernel 4.18 and it seems to be working. (I must have looked crazy
opening and closing my laptop lid over and over again :) )
Thank you so much for your help

-- 
You are receiving this mail because:
You are the assignee for the bug.

[-- Attachment #1.2: Type: text/html, Size: 1224 bytes --]

[-- Attachment #2: Type: text/plain, Size: 160 bytes --]

_______________________________________________
dri-devel mailing list
dri-devel@lists.freedesktop.org
https://lists.freedesktop.org/mailman/listinfo/dri-devel

[Bug 99857] Radeon R7 M260/M265 *ERROR* amdgpu asic reset failed - Suspending notebook freezes it

[bugzilla-daemon]

[-- Attachment #1.1: Type: text/plain, Size: 446 bytes --]

https://bugs.freedesktop.org/show_bug.cgi?id=99857

--- Comment #11 from Andrey Grodzovsky <andrey.grodzovsky@amd.com> ---
(In reply to copperly from comment #10)
> I downloaded kernel 4.18 and it seems to be working. (I must have looked
> crazy opening and closing my laptop lid over and over again :) )
> Thank you so much for your help

Glad to hear that.

-- 
You are receiving this mail because:
You are the assignee for the bug.

[-- Attachment #1.2: Type: text/html, Size: 1388 bytes --]

[-- Attachment #2: Type: text/plain, Size: 160 bytes --]

_______________________________________________
dri-devel mailing list
dri-devel@lists.freedesktop.org
https://lists.freedesktop.org/mailman/listinfo/dri-devel

[Bug 99857] Radeon R7 M260/M265 *ERROR* amdgpu asic reset failed - Suspending notebook freezes it

[bugzilla-daemon]

[-- Attachment #1.1: Type: text/plain, Size: 546 bytes --]

https://bugs.freedesktop.org/show_bug.cgi?id=99857

Andrey Grodzovsky <andrey.grodzovsky@amd.com> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
         Resolution|---                         |FIXED
             Status|NEW                         |RESOLVED

--- Comment #12 from Andrey Grodzovsky <andrey.grodzovsky@amd.com> ---
Seems to work in latest kernel.

-- 
You are receiving this mail because:
You are the assignee for the bug.

[-- Attachment #1.2: Type: text/html, Size: 2173 bytes --]

[-- Attachment #2: Type: text/plain, Size: 160 bytes --]

_______________________________________________
dri-devel mailing list
dri-devel@lists.freedesktop.org
https://lists.freedesktop.org/mailman/listinfo/dri-devel