game capture usb device stops working

game capture usb device stops working

[Alexander Wipperfürth]

Hello, today I got a usb capture card (Elgato HD60 S+) which is uvc 
compatible and the first time I connected it to my computer it was 
immediately recognized and the video from the game console was displayed 
in OBS, but when I change any setting in the configuration menu the 
device stops working, no video will be displayed anymore, I have to plug 
it in and out multiple times until it starts showing video again, I hope 
with me stating this issue here someone maybe knows a solution or 
explanation why this could happen.

Is there anything I should provide that may be useful?

Thanks for your time!

Re: game capture usb device stops working

[Laurent Pinchart]

Hi Alexander,

On Tue, May 17, 2022 at 08:34:18PM +0000, Alexander Wipperfürth wrote:
> Hello, today I got a usb capture card (Elgato HD60 S+) which is uvc 
> compatible and the first time I connected it to my computer it was 
> immediately recognized and the video from the game console was displayed 
> in OBS, but when I change any setting in the configuration menu the 
> device stops working, no video will be displayed anymore, I have to plug 
> it in and out multiple times until it starts showing video again, I hope 
> with me stating this issue here someone maybe knows a solution or 
> explanation why this could happen.
> 
> Is there anything I should provide that may be useful?

Are there any messages printed to the kernel log when this occurs ?

-- 
Regards,

Laurent Pinchart

Re: game capture usb device stops working

[Alexander Wipperfürth]

Hi Laurent,

Right now I have the following scenario, after re-plugging it in for 3 
times it started working again as it should, then I changed the setting 
for Video Format and I get the following in the kernel log:

[15207.692208] uvcvideo 2-4:1.1: Failed to set UVC probe control : -32 
(exp. 34).

On 18.05.22 01:29, Laurent Pinchart wrote:
> Hi Alexander,
>
> On Tue, May 17, 2022 at 08:34:18PM +0000, Alexander Wipperfürth wrote:
>> Hello, today I got a usb capture card (Elgato HD60 S+) which is uvc
>> compatible and the first time I connected it to my computer it was
>> immediately recognized and the video from the game console was displayed
>> in OBS, but when I change any setting in the configuration menu the
>> device stops working, no video will be displayed anymore, I have to plug
>> it in and out multiple times until it starts showing video again, I hope
>> with me stating this issue here someone maybe knows a solution or
>> explanation why this could happen.
>>
>> Is there anything I should provide that may be useful?
> Are there any messages printed to the kernel log when this occurs ?
>

Re: game capture usb device stops working

[Alexander Wipperfürth]

I want to add a more detailed description now that I monitored the log a 
bit.

I am running Linux 5.17.7.

This is what happens after the device stopped responding at all and when 
I reconnected it to my front usb 3.0 port, this would not stop and 
continue until I disconnected the device completely from the port.

#plug in

[19742.491916] xhci_hcd 0000:02:00.0: ERROR Transfer event for disabled 
endpoint slot 24 ep 0
[19742.491920] xhci_hcd 0000:02:00.0: @000000010a170060 ec931000 
00000001 04000008 18018000
[19742.491966] usb 2-3: Device not responding to setup address.
[19742.699447] usb 2-3: device not accepting address 19, error -71
[19742.702600] usb usb2-port3: attempt power cycle
[19743.125915] xhci_hcd 0000:02:00.0: ERROR Transfer event for disabled 
endpoint slot 26 ep 0
[19743.125920] xhci_hcd 0000:02:00.0: @000000010a170700 ec931000 
00000001 04000008 1a018000
[19743.125999] usb 2-3: Device not responding to setup address.
[19743.331914] xhci_hcd 0000:02:00.0: ERROR Transfer event for disabled 
endpoint slot 27 ep 0
[19743.331919] xhci_hcd 0000:02:00.0: @000000010a1700e0 ec931000 
00000001 04000008 1b018001
[19743.331999] usb 2-3: Device not responding to setup address.
[19743.539448] usb 2-3: device not accepting address 20, error -71
[19743.718913] xhci_hcd 0000:02:00.0: ERROR Transfer event for disabled 
endpoint slot 29 ep 0
[19743.718916] xhci_hcd 0000:02:00.0: @000000010a1703d0 ec931000 
00000001 04000008 1d018000
[19743.718997] usb 2-3: Device not responding to setup address.
[19743.923912] xhci_hcd 0000:02:00.0: ERROR Transfer event for disabled 
endpoint slot 30 ep 0
[19743.923915] xhci_hcd 0000:02:00.0: @000000010a170ac0 ec931000 
00000001 04000008 1e018000
[19743.923997] usb 2-3: Device not responding to setup address.
[19744.131451] usb 2-3: device not accepting address 21, error -71
[19744.134606] usb usb2-port3: unable to enumerate USB device
[19744.718911] xhci_hcd 0000:02:00.0: ERROR Transfer event for disabled 
endpoint slot 32 ep 0
[19744.718916] xhci_hcd 0000:02:00.0: @000000010a170830 ec931000 
00000001 04000008 20018000
[19744.718962] usb 2-3: Device not responding to setup address.
[19744.923910] xhci_hcd 0000:02:00.0: ERROR Transfer event for disabled 
endpoint slot 33 ep 0
[19744.923913] xhci_hcd 0000:02:00.0: @000000010a170870 ec931000 
00000001 04000008 21018000
[19744.923958] usb 2-3: Device not responding to setup address.
[19745.131456] usb 2-3: device not accepting address 22, error -71
[19745.311909] xhci_hcd 0000:02:00.0: ERROR Transfer event for disabled 
endpoint slot 35 ep 0
[19745.311913] xhci_hcd 0000:02:00.0: @000000010a1708e0 ec931000 
00000001 04000008 23018000
[19745.311959] usb 2-3: Device not responding to setup address.
[19745.523910] xhci_hcd 0000:02:00.0: ERROR Transfer event for disabled 
endpoint slot 36 ep 0
[19745.523913] xhci_hcd 0000:02:00.0: @000000010a170920 ec931000 
00000001 04000008 24018000
[19745.523959] usb 2-3: Device not responding to setup address.
[19745.731462] usb 2-3: device not accepting address 23, error -71
[19745.734620] usb usb2-port3: attempt power cycle
[19746.157909] xhci_hcd 0000:02:00.0: ERROR Transfer event for disabled 
endpoint slot 39 ep 0
[19746.157913] xhci_hcd 0000:02:00.0: @000000010a1709a0 ec931000 
00000001 04000008 27018000
[19746.157958] usb 2-3: Device not responding to setup address.
[19746.363831] usb 2-3: Device not responding to setup address.
[19746.571468] usb 2-3: device not accepting address 24, error -71

#plug out

Then I plugged it into a different usb 3.0 port but this time on the back

[19938.950687] usb 4-3: new SuperSpeed USB device number 2 using xhci_hcd
[19938.964090] usb 4-3: LPM exit latency is zeroed, disabling LPM.
[19938.964687] usb 4-3: New USB device found, idVendor=0fd9, 
idProduct=006a, bcdDevice= 0.01
[19938.964691] usb 4-3: New USB device strings: Mfr=1, Product=2, 
SerialNumber=4
[19938.964693] usb 4-3: Product: Game Capture HD60 S+
[19938.964695] usb 4-3: Manufacturer: Elgato
[19938.964697] usb 4-3: SerialNumber: 000451B08E000
[19939.056053] uvcvideo 4-3:1.1: Unknown video format 
30313050-0000-0010-8000-00aa00389b71
[19939.056059] usb 4-3: Found UVC 1.10 device Game Capture HD60 S+ 
(0fd9:006a)
[19939.085464] uvcvideo 4-3:1.0: Entity type for entity Input 1 was not 
initialized!
[19939.085518] input: Game Capture HD60 S+: Game Capt as 
/devices/pci0000:00/0000:00:08.1/0000:2d:00.3/usb4/4-3/4-3:1.0/input/input43
[19939.086225] hid-generic 0003:0FD9:006A.0019: hiddev103,hidraw13: USB 
HID v1.01 Device [Elgato Game Capture HD60 S+] on usb-0000:2d:00.3-3/input2
[20001.273966] xhci_hcd 0000:2d:00.3: WARN Event TRB for slot 3 ep 2 
with no TDs queued?
[20001.290966] xhci_hcd 0000:2d:00.3: WARN Event TRB for slot 3 ep 2 
with no TDs queued?
[20001.298312] uvcvideo 4-3:1.1: Non-zero status (-71) in video 
completion handler.

here I changed the setting for "Use Buffering" from on to off

[20007.762947] uvcvideo 4-3:1.1: Failed to set UVC probe control : -32 
(exp. 34).

uvcvideo 4-3:1.1: Failed to set UVC probe control : -32 (exp. 34) this 
is happening everytime I change a setting, I have to reconnect the 
device, open OBS one time, close it and reopen it until I can see video 
again.

Not sure if this helps, but this is what dmesg gives me


On 18.05.22 01:35, Alexander Wipperfürth wrote:
> Hi Laurent,
>
> Right now I have the following scenario, after re-plugging it in for 3 
> times it started working again as it should, then I changed the 
> setting for Video Format and I get the following in the kernel log:
>
> [15207.692208] uvcvideo 2-4:1.1: Failed to set UVC probe control : -32 
> (exp. 34).
>
> On 18.05.22 01:29, Laurent Pinchart wrote:
>> Hi Alexander,
>>
>> On Tue, May 17, 2022 at 08:34:18PM +0000, Alexander Wipperfürth wrote:
>>> Hello, today I got a usb capture card (Elgato HD60 S+) which is uvc
>>> compatible and the first time I connected it to my computer it was
>>> immediately recognized and the video from the game console was 
>>> displayed
>>> in OBS, but when I change any setting in the configuration menu the
>>> device stops working, no video will be displayed anymore, I have to 
>>> plug
>>> it in and out multiple times until it starts showing video again, I 
>>> hope
>>> with me stating this issue here someone maybe knows a solution or
>>> explanation why this could happen.
>>>
>>> Is there anything I should provide that may be useful?
>> Are there any messages printed to the kernel log when this occurs ?
>>