Printer error

Printer error

[Bill Pleasants]

Hello,
After installing RH 8.0 in my HP Pentium II, my first successful installation,
I installed a Brother HL-720 printer. I set it up local.  The Printer 
Administration window shows:
 Command:    lpr

 Driver:          Generic Printer (SGENPRT)

 Location:  

After printing 2 of 3 pages from
Mapquest, the printer indicated toner out.  I replaced the cartridge and
there was an error light which can be cleared by unplugging the printer
cable and cycling the printer off.  I reset the print queue and the same
2 pages printed and the error light flashed.  Rebooted - same error light.
Attempts to print additional items failed.  Later I entered 
"lprm" to cancel anything pending and got
"local host IP not available."  When I entered
"/etc/init.d/lpd stop" I got 
"[FAILED]"
I repeated it and got
"[FAILED]"
"local host IP not available"
In the panel is a ? which when clicked gives
"Temporary error in name resolution."
So far I haven't learned what this IP is about. I would appreciate help.  
Yours truly,
Bill


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Re: Printer error

[Ray Olszewski]

You don't give us much to go on, but since the problems seem to be with 
name resolution, I'd suggest you tell us the details of your system as they 
relate to that.

First is your networking setup. Are you connected to a LAN or directly to 
the internet? (I guess you must be if you are using MapQuest.) If so, how?

More immediately, how does your system do name-to-address resolution? Does 
it rely on /etc/hosts? If so, what are the contents of that file? Or does 
it use a nameserver? If so, is it accessable? And what are the contents of 
the /etc/resolv.conf file?

Does the message really say "local host" rather than "localhost"? What 
result do you get if (from the command line) you try "ping localhost"?

How is the printer connected to the PC? Parallel port? Something else?

Although your questions involve generic Linux applications, the form of 
your report is specific to RH 8.0. My questions ask for more generic Linux 
information, which will permit non-RH users to try to assess your problem. 
If you prefer to stick with the RH tools, that's fine ... in that case, I 
hope someone else here, someone who does use RH 8.0, pops in with 
translations of these suggestions to Red Hat-ese.

Finally, as to your immediate problem ... if the third page of a epecific 
document continues to fail to print, while other docs print fine (do they? 
you haven't said), i'd suspect something odd about the specific document. 
Generically, you need to investigate how general the printing problem is 
before we can tackle it systematically.

At 10:14 PM 12/15/02 -0500, Bill Pleasants wrote:
>Hello,
>After installing RH 8.0 in my HP Pentium II, my first successful installation,
>I installed a Brother HL-720 printer. I set it up local.  The Printer 
>Administration window shows:
>Command:    lpr
>
>Driver:          Generic Printer (SGENPRT)
>
>Location:
>
>After printing 2 of 3 pages from
>Mapquest, the printer indicated toner out.  I replaced the cartridge and
>there was an error light which can be cleared by unplugging the printer
>cable and cycling the printer off.  I reset the print queue and the same
>2 pages printed and the error light flashed.  Rebooted - same error light.
>Attempts to print additional items failed.  Later I entered "lprm" to 
>cancel anything pending and got
>"local host IP not available."  When I entered
>"/etc/init.d/lpd stop" I got "[FAILED]"
>I repeated it and got
>"[FAILED]"
>"local host IP not available"
>In the panel is a ? which when clicked gives
>"Temporary error in name resolution."
>So far I haven't learned what this IP is about. I would appreciate help.


--
-------------------------------------------"Never tell me the odds!"--------
Ray Olszewski					-- Han Solo
Palo Alto, California, USA			  ray@comarre.com
-------------------------------------------------------------------------------

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Re: Printer error

[Bill Pleasants]

Ray Olszewski wrote:

> You don't give us much to go on, but since the problems seem to be 
> with name resolution, I'd suggest you tell us the details of your 
> system as they relate to that.
>
> First is your networking setup. Are you connected to a LAN or directly 
> to the internet? (I guess you must be if you are using MapQuest.) If 
> so, how?

This is a LANless computer connected to the internet by a 56K modem.

>
> More immediately, how does your system do name-to-address resolution? 
> Does it rely on /etc/hosts? If so, what are the contents of that file? 
> Or does it use a nameserver? If so, is it accessable? And what are the 
> contents of the /etc/resolv.conf file? 

I have some notion of what name-to-address resolution is for the 
internet but not what it is for the Linux OS.  /etc/hosts contains:
    "# Do not remove the following line, or various programs
    # that require network functionality will fail.
    127.0.0.1    localhost.localdomain   

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Re: Printer error

[Bill Pleasants]

Ray Olszewski wrote:

> You did not provide some of the information I asked for (namely, the
> contents of /etc/resolv.conf), but from what you did provide, the
> likely source of the lprm problem is an inconsistency between your lpr
> setup and /etc/hosts . As you report below, your /etc/hosts file only
> identifies the machine as localhost.localdomain and not also as just
> localhost. Consequently, the resolver cannot associate localhost with
> your machine, as is illustrated by the ping failure you also report.

I failed to mention there is no resolv.conf file.

>
> Probably you can fix the lprm problem by editing the entry (yeah, I
> know it says "Do not remove", but this is editing, not removing) so it
> reads:
>
>         127.0.0.1    localhost.localdomain localhost
>
> Do that and see if lprm now works. If not, tell us what the problem
> now loks like.

    "[bill@localhost bill]$ lprm
    Printer 'Print@localhost' - cannot open connection - No such file or
directory
    Make sure the remote host supports the LPD protocol
    and accepts connections from this host and from non-privileged
(>1023) ports"

>
> As to the underlying problem ... by "Additional attempts to print", do
> you mean trying to print different files? Preferably something nice
> and easy, like a short text file (/etc/hosts itself will do for a
> test)? Does "lpq" show anything significant? If you power-cycle the
> printer, does it now start to print? DId the printer successfully
> print other files prior to failing with the final page of the MapQuest
> one?

After the change in the hosts file, I tried printing the hosts file from
gedit, another file from Open Office and your email from Mozilla.  (I
did not reboot.)

    "[bill@localhost bill]$ lpq
    Printer 'Print@localhost' - cannot open connection - No such file or
directory
    Make sure the remote host supports the LPD protocol
    and accepts connections from this host and from non-privileged
(>1023) ports"

Power cycling the printer did not print.  There is no error light
showing.  I don't remember if more than 2 pages printed.  It was a while
ago.  While I was logged on as root, I also changed the boot run level
from 3 to 5.

And then .. the Network Device Control failed to function so I rebooted.
And then .... the printer started and printed the 2 MapQuest pages (from
10/15 I see) and stopped with the "toner out" light flashing.  I pulled
the parallel plug, cycled the power, got the "ready" light, plugged the
parallel back and got the error light again.  clicking to print this
message did not change the printer.
And then ...... The NDC failed again so I changed the hosts file back,
rebooted and still no go.  So I copied this message to a floppy to take
to my MS computer to send.  So that's what the problem looks like.

>
> At 10:44 PM 12/17/02 -0500, Bill Pleasants wrote:
> [...]
>
>>> More immediately, how does your system do name-to-address
>>> resolution? Does it rely on /etc/hosts? If so, what are the contents
>>> of that file? Or does it use a nameserver? If so, is it accessable?
>>> And what are the contents of the /etc/resolv.conf file?
>>
>>
>> I have some notion of what name-to-address resolution is for the
>> internet but not what it is for the Linux OS.  /etc/hosts contains:
>>   "# Do not remove the following line, or various programs
>>   # that require network functionality will fail.
>>   127.0.0.1    localhost.localdomain
>>
>>>
>>> Does the message really say "local host" rather than "localhost"?
>>> What result do you get if (from the command line) you try "ping
>>> localhost"?
>>
>>
>> This is cut and paste:
>>    "[bill@localhost bill]$ lprm
>>    Get_local_host: 'localhost' IP address not available!"
>>
>>    "[bill@localhost bill]$ ping localhost
>>    ping: unknown host localhost"
>
> [...]
>
>>> Finally, as to your immediate problem ... if the third page of a
>>> epecific document continues to fail to print, while other docs print
>>> fine (do they? you haven't said), i'd suspect something odd about
>>> the specific document. Generically, you need to investigate how
>>> general the printing problem is before we can tackle it systematically.
>>
>>
>> I did not retain the file I first tried to print.  Additional
>> attempts to print have produced no response from the printer.  Thank
>> you for your offer to help.
>
> [...]
> --
> -------------------------------------------"Never tell me the
> odds!"--------
> Ray Olszewski                    -- Han Solo
> Palo Alto, California, USA              ray@comarre.com
>
-------------------------------------------------------------------------------

>
>
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