Tracking of Texas Instruments DM81xx related bugs

Tracking of Texas Instruments DM81xx related bugs

[Steffen Sledz]

Because Texas Instruments is not able or willing to provide a useful issue tracker (not even for commercial customers like our company) we decided to track TI related issues for the DM81xx in our public HidaV github project. All TI releated bugs [1] are labelled with "Texas Instruments BUG" there.

We hope we can make the process of fixing these issues transparent to the community. And we invite all interested developers and DM81xx customers to help working on solutions for these problems.

[1] <https://github.com/DFE/HidaV/issues?sort=created&state=open>

Steffen Sledz

-- 
DResearch Fahrzeugelektronik GmbH
Otto-Schmirgal-Str. 3, 10319 Berlin, Germany
Tel: +49 30 515932-237 mailto:sledz@dresearch-fe.de
Fax: +49 30 515932-299
Geschäftsführer: Dr. Michael Weber, Werner Mögle;
Amtsgericht Berlin Charlottenburg; HRB 130120 B;
Ust.-IDNr. DE273952058

Re: Tracking of Texas Instruments DM81xx related bugs

[Denys Dmytriyenko]

On Mon, Jun 11, 2012 at 04:15:05PM +0200, Steffen Sledz wrote:
> Because Texas Instruments is not able or willing to provide a useful issue 
> tracker (not even for commercial customers like our company) we decided to 

Steffen,

That is because meta-ti is not a Customer Support channel. If you, as a 
commercial customer, have issues with TI products, please use one of the many 
means of contacting the official TI Customer Support:
http://www.ti.com/general/docs/dsnsuprt.tsp

On the other hand, meta-ti is a community project to integrate existing 
components for TI "Embedded Processor" platforms into a BSP layer for 
OpenEmbedded-Core and Yocto Projects.

-- 
Denys

Re: Tracking of Texas Instruments DM81xx related bugs

[Tomas Frydrych]

Hi,

On 11/06/12 22:25, Denys Dmytriyenko wrote:
> http://www.ti.com/general/docs/dsnsuprt.tsp

There is no mention of an issue tracker at that page though?

Tomas

Re: Tracking of Texas Instruments DM81xx related bugs

[Denys Dmytriyenko]

On Mon, Jun 11, 2012 at 10:53:52PM +0100, Tomas Frydrych wrote:
> 
> Hi,
> 
> On 11/06/12 22:25, Denys Dmytriyenko wrote:
> > http://www.ti.com/general/docs/dsnsuprt.tsp
> 
> There is no mention of an issue tracker at that page though?

I don't know. I would imagine there is an issue tracker inside the Customer 
Support department to track customer issues.

-- 
Denys

Re: Tracking of Texas Instruments DM81xx related bugs

[Steffen Sledz]

Hi Denys!

On 11.06.2012 23:25, Denys Dmytriyenko wrote:
> On Mon, Jun 11, 2012 at 04:15:05PM +0200, Steffen Sledz wrote:
>> Because Texas Instruments is not able or willing to provide a useful issue 
>> tracker (not even for commercial customers like our company) we decided to 
> 
> Steffen,
> 
> That is because meta-ti is not a Customer Support channel. If you, as a 
> commercial customer, have issues with TI products, please use one of the many 
> means of contacting the official TI Customer Support:
> http://www.ti.com/general/docs/dsnsuprt.tsp

We tried all these other channels for half a year. We reported problems via the TI e2e forum, via our TI FAE, via our distributor. We met the TI guys at the Embedded World in Nürnberg (hi Roger!).

Without any success! All we have is a switch device we sent to TI UK to reproduce a bug, which they forwarded somewhere to India, and we've never seen it again. :(

This public issue tracker is our last hope to get help from TI and the community.

> On the other hand, meta-ti is a community project to integrate existing 
> components for TI "Embedded Processor" platforms into a BSP layer for 
> OpenEmbedded-Core and Yocto Projects.

Regards,
Steffen

-- 
DResearch Fahrzeugelektronik GmbH
Otto-Schmirgal-Str. 3, 10319 Berlin, Germany
Tel: +49 30 515932-237 mailto:sledz@dresearch-fe.de
Fax: +49 30 515932-299
Geschäftsführer: Dr. Michael Weber, Werner Mögle;
Amtsgericht Berlin Charlottenburg; HRB 130120 B;
Ust.-IDNr. DE273952058

Re: Tracking of Texas Instruments DM81xx related bugs

[Thilo Fromm]

Hello Denys,

>> Because Texas Instruments is not able or willing to provide a useful issue
>> tracker (not even for commercial customers like our company) we decided to
>
> Steffen,
>
> That is because meta-ti is not a Customer Support channel. If you, as a
> commercial customer, have issues with TI products, please use one of the many
> means of contacting the official TI Customer Support:
> http://www.ti.com/general/docs/dsnsuprt.tsp

Denys, you cut off Steffens quote. As he wrote we have an abysmal
experience using all of the many means available to us of contacting
TI as a customer. We do not consider this mailing list being another
means of requesting support from TI. We are using the list to reach
out to other customers in the TI developer community. We are under the
impression that others share our experience of working with TI, and of
making any sense with ti81xx platform "support". This thread exists
because we think other readers of this list might be affected. So
please understand that we are not trying to request support from the
mailing list. We would like to address other customers of TI which had
a similar experience, and point them to the issue tracker.

> On the other hand, meta-ti is a community project to integrate existing
> components for TI "Embedded Processor" platforms into a BSP layer for
> OpenEmbedded-Core and Yocto Projects.

If this really is true then you communicate the fact rather badly. The
layer index at <http://www.openembedded.org/wiki/LayerIndex> states
that meta-ti is TI's official BSP layer. "official" in this context
means, according to openembedded.org: "Note: machine support layers
are unofficial and not manufacturer-supported unless noted otherwise."
meta-ti *does* note otherwise. Also, the README in meta-ti states "The
official OpenEmbedded/Yocto BSP layer for Texas Instruments
platforms.".

That's contradictory. So what *is* meta-ti then?

Regards,
Thilo

-- 
Dipl.-Ing (FH) Thilo Fromm, MSc., Embedded Systems Architect
DResearch Fahrzeugelektronik GmbH
Otto-Schmirgal-Str. 3, D-10319 Berlin, Germany
Tel: +49 (30) 515 932 228   mailto:fromm@dresearch-fe.de
Fax: +49 (30) 515 932 77    http://www.dresearch.de
Amtsgericht: Berlin Charlottenburg, HRB 130120 B
Ust.-IDNr. DE273952058
Geschäftsführer: Dr. M. Weber, W. Mögle

Re: Tracking of Texas Instruments DM81xx related bugs

[Denys Dmytriyenko]

On Tue, Jun 19, 2012 at 04:17:35PM +0200, Thilo Fromm wrote:
> Hello Denys,
> 
> > On the other hand, meta-ti is a community project to integrate existing
> > components for TI "Embedded Processor" platforms into a BSP layer for
> > OpenEmbedded-Core and Yocto Projects.
> 
> If this really is true then you communicate the fact rather badly. The
> layer index at <http://www.openembedded.org/wiki/LayerIndex> states
> that meta-ti is TI's official BSP layer. "official" in this context
> means, according to openembedded.org: "Note: machine support layers
> are unofficial and not manufacturer-supported unless noted otherwise."
> meta-ti *does* note otherwise. Also, the README in meta-ti states "The
> official OpenEmbedded/Yocto BSP layer for Texas Instruments
> platforms.".
> 
> That's contradictory. So what *is* meta-ti then?

Thilo,

There is no contradiction. It is still official, as it is sponsored by TI. On 
the other hand it is a community project, since it's not a commercial product. 
Please let me know if you are still confused. Thanks.

-- 
Denys