From: Brian Tinsley <btinsley@emageon.com>
To: Valdis.Kletnieks@vt.edu
Cc: reiserfs-list@namesys.com
Subject: Re: when distros do not support official Marcelo kernels they are not being team players
Date: Mon, 03 Feb 2003 20:35:02 -0600 [thread overview]
Message-ID: <3E3F26D6.4070009@emageon.com> (raw)
In-Reply-To: 200302040224.h142OJa0030111@turing-police.cc.vt.edu
Valdis.Kletnieks@vt.edu wrote:
>On Tue, 04 Feb 2003 02:55:55 +0100, Matthias Andree <ma+rfs@dt.e-technik.uni-dortmund.de> said:
>
>>Well, "support" is something SuSE used to be MUCH better at. Unless you can talk to a maintainer directly, you're getting less than 33% of
>>issues to feedback@suse.de past the defense line (aka 1st level support) through to people who do real work. I know that all costs money, but why
>>
>>
>
>The important question is, of course, what the *proper* disposition of the other 67% should be. Are the other 67% *also* real bugs, or are they
>pilot error, RTFM/FAQ, "Oh that's already fixed in the patch we're about
>to ship", etc etc?
>
>
>
I'll even weigh in here and bet anything that the other 67% can be
disposed as garbage. As bad as 1st level support can often be in *any*
organization, they more often than not serve their purpose and weed out
the riff-raff.
I'm still interested to hear what Chris and Lars (and whoever else) have
to say to this :)
next prev parent reply other threads:[~2003-02-04 2:35 UTC|newest]
Thread overview: 71+ messages / expand[flat|nested] mbox.gz Atom feed top
2003-01-30 16:35 reiserfs on redhat advanced server? Jure Pecar
2003-01-30 17:30 ` Vitaly Fertman
2003-01-30 19:16 ` Hans Reiser
2003-01-30 22:41 ` Ragnar Kjørstad
2003-01-31 11:39 ` Hans Reiser
2003-01-31 11:53 ` Lars Marowsky-Bree
2003-01-31 12:08 ` Alexander Lyamin
2003-01-31 12:20 ` Hans Reiser
2003-01-31 12:29 ` Lars Marowsky-Bree
2003-02-01 10:09 ` Alexander Lyamin
2003-01-31 12:29 ` Yury Umanets
2003-01-31 15:22 ` Valdis.Kletnieks
2003-01-31 12:10 ` Hans Reiser
2003-01-31 12:21 ` Lars Marowsky-Bree
2003-01-31 12:35 ` Hans Reiser
2003-01-31 12:39 ` Lars Marowsky-Bree
2003-01-31 13:06 ` Oleg Drokin
2003-01-31 13:55 ` Chris Mason
2003-01-31 13:58 ` Russell Coker
2003-01-31 14:14 ` Chris Mason
2003-01-31 14:23 ` Hans Reiser
2003-01-31 14:20 ` Hans Reiser
2003-01-31 14:45 ` Russell Coker
2003-01-31 14:08 ` Oleg Drokin
2003-01-31 14:23 ` Chris Mason
2003-01-31 16:16 ` Brian Tinsley
2003-01-31 14:15 ` Hans Reiser
2003-01-31 14:23 ` Ookhoi
2003-01-31 14:37 ` Chris Mason
2003-01-31 15:00 ` Russell Coker
2003-01-31 15:22 ` Chris Mason
2003-01-31 16:21 ` Russell Coker
2003-01-31 18:03 ` Dieter Nützel
2003-01-31 18:32 ` Hans Reiser
2003-01-31 12:40 ` Oleg Drokin
2003-02-01 10:58 ` Alexander Lyamin
2003-02-03 12:38 ` Juan Quintela
2003-02-03 14:20 ` when distros do not support official Marcelo kernels they are not being team players (was Re: reiserfs on redhat advanced server?) Hans Reiser
2003-02-03 14:53 ` Chris Mason
2003-02-03 18:51 ` Hans Reiser
2003-02-03 19:18 ` Valdis.Kletnieks
2003-02-03 19:38 ` Hans Reiser
2003-02-03 19:32 ` Chris Mason
2003-02-03 19:50 ` Hans Reiser
2003-02-03 20:34 ` Lars Marowsky-Bree
2003-02-04 1:55 ` when distros do not support official Marcelo kernels they are not being team players Matthias Andree
2003-02-04 2:24 ` Valdis.Kletnieks
2003-02-04 2:35 ` Brian Tinsley [this message]
2003-02-04 2:41 ` Chris Mason
2003-02-04 2:56 ` Matthew Johnson
2003-02-04 3:54 ` Matthias Andree
2003-02-04 16:27 ` Hubert Mantel
2003-02-04 4:03 ` Matthias Andree
2003-02-04 10:09 ` Hans Reiser
2003-02-04 11:17 ` Matthias Andree
2003-02-04 3:32 ` Matthias Andree
2003-02-03 20:40 ` when distros do not support official Marcelo kernels they are not being team players (was Re: reiserfs on redhat advanced server?) Chris Mason
2003-02-04 0:46 ` Hans Reiser
2003-02-04 2:02 ` Chris Mason
2003-02-04 9:53 ` Hans Reiser
2003-02-04 13:46 ` when distros do not support official Marcelo kernels they are not being team players Juan Quintela
2003-02-04 16:36 ` when distros do not support official Marcelo kernels they are not being team players (was Re: reiserfs on redhat advanced server?) Hubert Mantel
2003-02-04 20:55 ` Valdis.Kletnieks
2003-02-04 21:47 ` Hans Reiser
2003-02-04 21:45 ` Hans Reiser
2003-02-04 22:22 ` Chris Mason
2003-02-04 22:57 ` Hans Reiser
2003-02-06 18:06 ` Bernd Schubert
2003-02-05 8:34 ` Hubert Mantel
2003-02-05 12:04 ` when distros do not support official Marcelo kernels they are not being team players Juan Quintela
2003-01-31 12:35 ` reiserfs on redhat advanced server? Oleg Drokin
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